Health Center Operations Manager

2 weeks ago


Denton, Texas, United States Planned Parenthood Full time

About the Role

The Health Center Operations Manager is a key member of our team, overseeing the daily operations of our health center. This role involves establishing effective relationships with all health center team members, ensuring efficient and high-quality medical services are provided, and maintaining compliance standards.

Responsibilities

  • Supervise and manage day-to-day operations for assigned health center teams, providing reproductive healthcare services to patients.
  • Participate in a team approach to patient care, being responsive to patient needs and demonstrating respect, knowledge, responsibility, compassion, and sensitivity.
  • Effectively lead staff through clear communication and training on affiliate directives, priorities, or strategic health center changes.
  • Lead the health center team to meet productivity and revenue goals by ensuring appointment availability.
  • Develop leadership skills, coach, and perform on-the-job training for health center team members, focusing on change process and building service-oriented teams.
  • Select, hire, train, and evaluate staff to maintain an effective leadership style.
  • Monitor health center flow, diminish bottlenecks, and improve patient volume, capacity, and productivity.
  • Accept individual and joint responsibility for achieving health center goals regarding patient satisfaction, visit cycle time, appointment show rate, and accuracy in executing and recording patient payments.

Requirements

  • Bachelor's degree + some relevant experience, Associate's degree + 2 years of relevant experience, or High School diploma + 4 years of relevant experience.
  • Relevant experience in customer service, retail, or direct patient care in the healthcare industry, preferably with supervisory or management experience.

Estimated Salary Range

$60,000 - $80,000 per year, depending on location and experience.



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