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Mobility Operations Specialist
2 months ago
We are seeking a highly skilled Mobility Administrator to join our team at Insight Global. As a Mobility Administrator, you will be responsible for managing our company's mobility and telecom operations, ensuring seamless communication and collaboration with our vendors and stakeholders.
Key Responsibilities:- Organize and execute assigned projects and/or programs according to requirements, including contracting, account consolidation, and inactive device cleanup.
- Manage wireline and wireless billing through contracted services or portals, working with vendor teams, Accounts Payable, and business units to resolve issues.
- Make Contract Plan changes to resolve issues or optimize billings, and provide monthly optimizations and savings reporting adjustments to plans.
- Manage mobility and telecom vendors, including engagement, QBRs, contracts, and AP escalations.
- Configure and manage telecom internet portals and access, coordinate escalated repair issues with vendors, and suspend services as needed.
- Provide custom reporting to better understand sub-organizational billing, and perform end-of-month reporting for Intune Billing.
- Manage Tangoe TEM provider corrections, escalations, catalog, and inventory, and place direct vendor orders when needed.
- Offer white-glove support for executive leadership during international travel and account management.
- Manage satellite phone services, including invoicing, service, and contract management.
- Proven experience as a business consultant or equivalent, with a focus in telecom management and familiarity with telco carriers, contracts, and operations.
- Knowledge of diverse business matters, including IT, marketing, and HR.
- Proficiency in MS Office and familiarity with telecom management terms, platforms, and services, preferably Tangoe.
- Outstanding communication and interpersonal skills, with experience interacting with mobility carriers on behalf of the company.
- Analytical mind with excellent data collection and analysis skills, and aptitude in creative problem-solving.
- Bachelor's degree in business administration or relevant field, with a Master's degree in a specialized business field being an advantage.
Our company offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.