Customer Service Representative

3 days ago


South Beloit, Illinois, United States Lakes Gas Co. Full time

Job Title: Customer Service Representative

Estimated Salary: $45,000 - $60,000 per year

Lakes Gas Co. is a leading distributor of propane in the region, with 55 offices in Minnesota, Wisconsin, Illinois, Michigan, North Dakota and South Dakota.

We are seeking an energetic person who can provide outstanding service to our customers and promote our business to the community.

Key Responsibilities:

  • Providing excellent service to customers and potential customers through walk-in, telephone or email interactions.
  • Working closely with the Branch Manager to schedule service work.
  • Closing sales on inbound and outbound calls and emails.
  • Soliciting and collecting payments on past due invoices in a timely manner.
  • Responsible for cash and credit card activities, including account reconciliations.
  • Processing branch mail, including trips to and from the post office.
  • Making daily deposits.
  • Responsible for weekly and monthly reporting.
  • Monitoring and ordering office supplies and forms.
  • Promptly coding vendor invoices for payment.
  • Ability to lift 30 pounds to assist customers with cylinder fills.
  • Availability for limited travel within Regional Area, as required.

Requirements:

  • Outstanding customer service skills, ideal if you like working with people.
  • Working knowledge of Microsoft Word and Excel.
  • Strong data entry skills to maintain and update customer data records along with product inventories.
  • Enhanced communication skills both written and verbally.
  • Ability to learn, manage and navigate web-based applications designed for the propane industry.
  • Ability, after brief training, to read, interpret, and understand work orders, shipping papers, product labels and invoices.


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