Financial Services Specialist

5 days ago


Chicago, Illinois, United States Sun Loan Full time
About Us

Sun Loan has been a trusted financial resource for over 30 years, serving communities across seven states in the US and seven locations in Mexico.

Job Description

We are seeking a Customer Service/Collections Loan Specialist to support our branch manager in maintaining a profitable and well-managed office. The ideal candidate will ensure efficient administration and compliance in loan processing, accurately processing loan applications, assembling and verifying loan documents, and handling all paperwork to maintain regulatory compliance.

Key Responsibilities
  1. Contact customers regarding payment arrangements, facilitate loan extensions and modifications, and handle pay schedules as needed.
  2. Oversee office operations in the manager's absence, ensuring continuity and productivity.
  3. Attempt to persuade customers to pay the amount due or arrange for payment via phone or mail.
  4. Properly close loans by ensuring all loan requirements are explained.
Requirements
  • 1 year of Customer Service experience in any field.
  • 6 months of Collections experience, preferred.
  • High School/GED, preferred.
  • Proficiency in operating systems and common software applications.
  • Demonstrates a positive attitude, strong work ethic, and collaborative approach.


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