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Senior Apple Systems Administrator

2 months ago

Washington, Washington, D.C., United States General Dynamics Information Technology Full time

Job Summary:

We are seeking a highly skilled Senior Apple Systems Administrator to join our team at General Dynamics Information Technology. As a key member of our IT team, you will be responsible for ensuring the smooth operation of our Apple Device Management (ADM) solution across a multi-site enterprise.

Key Responsibilities:

  • Configure and maintain the client's Apple Device Management (ADM) solution, including iOS, iPadOS, and macOS devices.
  • Maintain a 99.99% uptime for the ADM platform.
  • Provide patch management for apps and JAMF host servers (Windows 16).
  • Create and administer Apple operating system installation and application packages using JAMF.
  • Provide COTS support and configuration knowledge in an enterprise environment of other Macintosh related applications such as Microsoft Office and Adobe products.
  • Create and update scripts (PowerShell and Bash).
  • Resolve MySQL database server issues.
  • Configure, test, and implement DISA STIG requirements in accordance with DoD and Federal Government IT security policies.
  • Manage ticket escalations from Tier 1 engineering team.
  • Conduct routine reviews of incidents, identifying problems, and addressing them to resolution.
  • Manage implementation, administration, and troubleshooting of Windows and Mac operating systems.
  • Provide user management, including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues.
  • Maintain standards, standard operating procedures (SOPs), and documentation on an ongoing basis.
  • Assist with planning, prioritization, execution, and documentation of client-approved change requests.
  • Maintain a firm understanding of the client's IT infrastructure.

Requirements:

  • Education: BS/BA or equivalent.
  • Required Experience: 3-8 years of relevant experience.
  • Required Technical Skills: DoD 8140 compliance required.
  • Security Clearance Level: Active Top Secret with a T5 or T5R completed within the last 5 years.
  • Required Skills and Abilities:
    • Highly motivated, self-starter with great communications skills.
    • Effective problem solver.
    • Able to thrive in a fast-paced, changing environment.
  • Preferred Skills:
    • 5+ years' experience with JAMF administration and support, mixed environment Windows/Mac OS support, Active Directory, DHCP, DNS, Group policy, Firm understanding of TCP/IP network protocols and core network devices and components.

About Us:

General Dynamics Information Technology (GDIT) is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.