Veterinary Client Service Manager

3 weeks ago


Greenbelt, Maryland, United States Banfield Full time
Job Overview:

We are looking for a skilled Veterinary Client Service Manager to lead our client-facing operations at Banfield Pet Hospital. As a key member of our team, you will be responsible for delivering exceptional client experiences while driving business growth and revenue.

About the Role:

  • Develop and implement strategies to enhance client engagement and retention.
  • Collaborate with veterinary medical teams to ensure seamless communication and service delivery.
  • Manage client relationships, responding to inquiries and resolving issues promptly.
  • Contribute to administrative tasks, including budgeting and financial management.

Responsibilities:

  • Leverage strong communication and interpersonal skills to build rapport with clients and colleagues.
  • Utilize problem-solving skills to resolve complex client issues and concerns.
  • Maintain accurate records and reports to inform business decisions.

Compensation:$18-$28/hour



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