Data Center Technician II

1 day ago

Lithia Springs, Georgia, United States Flexential Full time
Job Description:

The Data Center Technician II is a critical role responsible for providing exceptional technical support to our customers and internal resources. This position requires a strong understanding of facilities infrastructure, Windows operating systems, and PC troubleshooting and management applications.

Key Responsibilities:
  • Provide timely resolution and/or escalation of customer issues.
  • Maintain a professional attitude and conduct while in the performance of data center duties.
  • Deliver proactive updates to customers and teammates as necessary.
  • Immediately address or escalate service impacting events when notified by Flexential monitoring tools.
  • Follow Flexential Support processes and procedures.
  • Execute tape handling procedures for internal and external customers.
  • Perform Customer Service Delivery Audits as requested.
  • Physical device alert review throughout data centers.
  • Incident triage and escalation.
  • Provide local access and escort for vendors and carriers.
  • Provide and track carrier access for circuit installations.
  • Perform remote hands work for internal and external customers.
  • Flexibility to support 24/7 operations with ability to work any shift in a 24x7x365 environment.
  • Perform data entry tasks for ongoing infrastructure changes, customer installations, and facility reporting.
Requirements:
  • High School diploma or equivalent.
  • Excellent verbal and written communications skills.
  • Minimum 2 years of experience working within a Customer Service or IT Support or trade position.
  • Strong attention to detail, making and keeping commitments, and meeting deadlines.
  • Ability to work any shift 24/7.
  • A minimum of 30 hours a week will be devoted to work directly related to the Douglasville, GA Data Centers, with physical presence required at the Douglasville site.
Preferred Qualifications:
  • Experience in a 24/7 production environment.
  • Strong troubleshooting skills.
  • Solid understanding of Microsoft Software and Operating systems.
  • Fundamental knowledge of networking - Routing, Subnets, Communication protocols.
  • Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power.
  • Working understanding of AC and DC power.
  • Familiar with ethernet cable color coding.
  • Familiarity with ITIL Incident Response methodology and/or ITIL Foundations certification.
  • AA, BS, or actively pursuing an advanced degree in the technology field.
  • Network+, Security+, or CCNA, or Microsoft MCP, or MCSA.
Benefits:
  • Medical, Telehealth, Dental, and Vision.
  • 401(k).
  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
  • Life and AD&D.
  • Short Term and Long-Term disability.
  • Flex Time Off (PTO).
  • Leave of Absence.
  • Employee Assistance Program.
  • Wellness Program.
  • Rewards and Recognition Program.

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