Education Service Advisor
4 weeks ago
We are seeking a highly skilled Education Service Advisor to join our team at Applied Training Solutions, LLC. As an Education Service Advisor, you will be responsible for promoting lifelong learning opportunities through degree programs using tuition assistance, testing opportunities, credentialing assistance, and other benefits available to Soldiers and their family members.
You will provide support services to assist Government professionals in the delivery of adult education services at one of 14 separate USAR Education Centers across the U.S. Your duties will include assisting in the delivery of adult education programs, responding to inquiries, and providing general assistance to clients enrolling in Army-approved education services portals.
Key Responsibilities:
- Be professional and knowledgeable of all Army Continuous Education Services Programs.
- Respond to inquiries within three business days.
- Acknowledge and determine the reason for customer's visit or contact and refer to the appropriate personnel.
- Provide general assistance to clients enrolling in the Army-approved education services portals, ArmyIgnitED 2.0.
- Assist clients in establishing educational goals, develop plans to achieve those goals, and monitor progress.
Requirements:
- Bachelor's degree required from a college or university accredited by a national or regional accrediting agency recognized by the U.S. Department of Education.
- At least two years of relevant work experience in advising or education services.
- Must be able to read, write, speak, and understand the English language to properly communicate with co-workers, customers, and the general public.
- Must be proficient in Microsoft Word, PowerPoint, and Excel.
Preferred Qualifications:
- Experience with the USAR Education Center Support.
- Experience with V-Enabled Education Benefit System (V/EBS).
- Experience with ArmyIgnitED 2.0.
Working Environment:
Normal work environment, indoors, in an office supporting students.
Applied Training Solutions, LLC is a leading simulations company providing innovative systems, products, and solutions to government and commercial customers.
We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.
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