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Business Growth Leader
2 weeks ago
We're seeking a highly skilled and experienced professional to join our team as a Director, Customer Success. You will be responsible for leading our high-performing CS team, developing and executing a CS strategy, establishing KPIs for customer retention and satisfaction, creating and refining customer lifecycle processes, implementing customer segmentation strategies, and more.
Your Key Responsibilities- Manage, mentor, and lead a high-performing CS team
- Develop and execute a CS strategy focused on increasing renewal rates (GRR & NRR), reducing churn, and improving overall customer engagement
- Establish KPIs for customer retention, satisfaction (CSAT/NPS), and expansion, ensuring data-driven decision-making
- Create and refine customer lifecycle processes, including onboarding, adoption, value realization, renewal, and expansion
- Implement customer segmentation strategies to personalize engagement and ensure high-touch support for strategic accounts
We provide a comprehensive benefits package, including stock options, medical, dental, and vision insurance, company-paid life insurance, internet and wellness stipend, mental health benefit, paid parental leave, 18 Paid Holidays, 15 Days PTO, and 3 Whistic DNA Days.
We are committed to diversity, equity, inclusion, and belonging across three key dimensions: Workforce Representation, Fairness, and Inclusive Culture. We want you to be your authentic self at work and thrive in our inclusive environment.
