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Electromechanical Equipment Specialist

2 months ago

Los Angeles, California, United States QuidelOrtho Full time

About QuidelOrtho

QuidelOrtho is a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry, and transfusion medicine. We are a team of over 6,000 strong, operating in over 130 countries, providing fast, accurate, and consistent testing where and when it's needed most.

Our Culture

We prioritize actions that support happiness, inspiration, and engagement among our team members. We strive to build meaningful connections with each other, believing that employee happiness and business success are linked.

The Role

We are seeking a Field Service Engineer in San Diego/Orange County, CA. This is a field-based position that offers a company car, gas card, cell phone, and laptop, with all vehicle maintenance covered by QuidelOrtho. The successful candidate will cover customers throughout San Diego and Orange County, CA, requiring reasonable geographical proximity to clients.

Responsibilities

  • Install, operate, maintain, repair, and modify electromechanical equipment, preferably in the field.
  • Troubleshoot technical problems and systems issues.
  • Determine technical solutions in accordance with product and customer specifications and recommend actions to company or customer representatives for coordinative product solutions.
  • Conduct technical analysis of product implementations, modifications, and enhancements to product in accordance with specific customer specifications and implementations.
  • Assess customer needs and recommend solutions in accordance with product specifications and customer specifications.
  • Conduct technical training and product briefing with customers, vendors, and company representatives as needed.
  • Act as a local on-site representative to customer's organization.
  • Manage all territory responsibilities, including preventive maintenance and upgrades, including software and hardware.
  • Provide service support in the hospital/clinic laboratory environment.
  • Responsible for individual parts management, online training, and administrative expense reporting.

Requirements

  • Minimum of an Associate's degree in Electronics or Electrical/Mechanical Engineering, or equivalent.
  • 4 years of military or field service experience required.
  • Minimum 4 years of experience installing, operating, maintaining, repairing, and modifying electromechanical equipment, preferably in the field, required.
  • A team player that is self-motivated and interacts appropriately with peers, sales counterparts, and customers is required.
  • The ability to organize and express ideas clearly, verbal and written, in individual or group situations.
  • Possess appropriate technical knowledge and have the ability to utilize that knowledge to effectively perform required job functions with an effective level of competence demonstrating a high degree of knowledge in electro-mechanical, chemistry, computer, and/or other related disciplines.
  • Ability to effectively manage assigned workload within allotted time constraints.
  • Must have the ability to lift 75 lbs.
  • A valid driver's license is always required.
  • Extended hours may be required.
  • Ability to travel overnight 50-75% to Rochester, NY, in the first few months of training. Post-training must be able to travel up to 75% around territory, with occasional overnight travel (1-2 nights per week).

Preferred Qualifications

  • Experience within the Healthcare or Medical Device industry.

Key Working Relationships

  • Internal Partners: Field Service, Sales, Technical Specialists, Field Application Specialists, Area Technical Specialists, Technical Support Specialists.
  • External Partners: Customers, including but not limited to Laboratory Managers, Supervisors.

Work Environment

Typical work week and hours with overtime required in an outside field engineer environment. Must have the discipline, organizational skills, and self-motivation to work autonomously in a home office environment. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, bend, twist, reach, and sit. Occasionally required to reach, kneel, squat, or balance. Must be physically able to travel up to 75%. Must maintain a valid driver's license and must own and maintain an automobile suitable for travel to customer sites, airports, etc. Travel includes air travel, train, automobile, and overnight stays. On a typical workday, 80% of time meeting with people, 20% of time on computer, doing paperwork, or on phone. Must be able to lift up to 75 pounds.