Customer Experience Specialist
1 week ago
As a Reservation Manager Agent at U-Haul, you will play a critical role in supporting our customers, field team members, and U-Haul dealerships. Your main responsibilities will include assisting with calls from and to customers, reviewing reports to aid in effective placement of equipment, and supporting field team members and U-Haul dealerships with equipment and reservation management and placement. In addition, you will help direct incoming customers' equipment to areas based on customer demand and productivity status to help balance regional market inventory levels to meet future demand.
About the Role
This position requires excellent communication and organizational skills, as well as the ability to work effectively in a fast-paced environment. You must be able to provide exceptional customer service, multitask, and prioritize tasks to meet deadlines. If you are a results-driven individual who enjoys working in a dynamic environment, this may be the ideal opportunity for you.
Benefits
- Career stability.
- Opportunities for advancement.
- Mindset App Reimbursement.
- Gym Reimbursement Program.
- Health insurance & Prescription plans (if eligible).
- Paid holidays, vacation, and sick days (if eligible).
- Life insurance.
- MetLaw Legal program.
- MetLife auto and home insurance.
- Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
- 401(k) Savings Plan.
- Employee Stock Ownership Plan (ESOP).
- 24-hour physician available for kids.
- Dental & Vision Plans.
- Business travel insurance.
- You Matter EAP.
- LifeLock Identity Theft Protection.
- Critical Illness/Group Accident Insurance.
- Dave Ramsey's SmartDollar Program.
- High school diploma or equivalent.
- Working knowledge of office equipment, such as multiline phones, phone etiquette, Word, and email.
- Proficient in customer service, time management, and multitasking.
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