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Sales Liaison

2 months ago

Westfield, Massachusetts, United States Mestek, Inc Full time
About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Sales Correspondent. In this role, you will provide exceptional support to our representatives, customers, and employees, ensuring seamless communication and collaboration across departments.

Key Responsibilities
  • Assist representatives, customers, and employees with inquiries and concerns in a timely and professional manner.
  • Act as a liaison between Sales Reps, Managers, customers, Technical Service, Engineering, and the Factory, facilitating effective communication and issue resolution.
  • Process incoming orders with accuracy, ensuring unit pricing and shipping information are correct.
  • Enter orders into the Friedman ERP system, maintaining data integrity and accuracy.
  • Review and verify information before sending to Credit/Factory, ensuring compliance with company policies.
  • Identify and resolve customer inquiries related to products, providing solutions and alternatives when necessary.
  • Guide representatives and distributors in the use of Sales Assistant Specifier, promoting effective product utilization.
  • Monitor fax machines for orders, maintaining a high level of productivity and efficiency.
  • Maintain a clean and organized work area, adhering to company standards.
  • Keep filing and paperwork up-to-date, ensuring easy access to critical information.
  • Complete special projects as needed, demonstrating adaptability and a willingness to learn.
  • Assist other team members when work permits, fostering a collaborative and supportive work environment.
  • Perform similar or related duties as required or requested, demonstrating a commitment to excellence and customer satisfaction.
Requirements
  • High School Diploma or GED
  • Experience in writing orders and pricing a plus
  • Able to use computer software, including Excel, Outlook, PowerPoint, and Word
  • Ambitious, organized, and detail-oriented
  • Team player who works well with others
  • Able to function under pressure
  • Able to prioritize and multitask