Night Audit Professional

1 week ago

St Petersburg, United States Sherman Associates Full time
Job Title: Night Audit Professional

Job Summary:
The Night Audit Professional is a key member of the Guest Services team responsible for the overnight operations of the hotel. This role involves verifying the accuracy of guest accounts, balancing charges and revenues, and assisting with all aspects of guest services. The Night Audit Professional must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to guests.

Key Responsibilities:
Registers guests to the hotel, verifying reservation, address, email address, and credit information
Answers the telephone in a timely and professional manner
Addresses guest complaints, problems, and/or requests in a friendly and professional manner
Ensures that all matters are resolved or addressed with the proper department head
Manages nightly hotel operations, including verifying revenue from all sources is accurately balanced, following up on any discrepancies, and performing end-of-day procedures
Produces daily reports for departments and department heads
Compiles and runs statistical reports for all departments and transfers information to the Accounting department

Requirements:
High School or equivalent education required. Bachelor's Degree preferred
One to two years of general hospitality experience strongly preferred in front office or accounting
Ability to communicate effectively and follow directions in a multi-lingual environment
A passion for the mission, vision, and values of Sherman Associates
Schedule may vary due to the specific needs of the hotel
Ability to organize, plan ahead, and manage workload
Basic accounting concepts, the ability to operate Microsoft Office programs, and the internet
Extensive knowledge of the hotel, its services, and facilities
Ensure compliance with federal, state, and local laws regarding health and safety services

Benefits:
Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision, and supplemental benefits, what sets us apart includes:
Low Deductible Health Insurance Plans
Fully paid short-term disability
Fully paid life insurance
Additional Supplemental Insurance Policies, including Voluntary Accident & Critical Illness, Hospital Indemnity, and Long-Term Disability
Pet insurance
Fully paid employee assistance program
Fully vested 401k company match program
9 Paid holidays and competitive PTO program (starting at 15 days annualized)
Starbucks and Hotel discounts

About Sherman Associates:
Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply. This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities, or working conditions associated with the position. Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact

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