Quality Improvement Specialist

1 day ago

Germantown, Maryland, United States Hampel Full time

Estimated Salary: $80,000 - $110,000 per year

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Hampel is a dynamic and growing company seeking an experienced Quality Engineer to join our team. As a key member of our quality assurance department, you will be responsible for evaluating and improving activities associated with the application, development, and maintenance of quality tasks in support of Hampel's Quality Management System (QMS).

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Main Responsibilities:

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  • Evaluate and improve the identification and application of elements of the corrective action process, including problem identification, failure analysis, root cause analysis, problem correction, recurrent control, and verification of effectiveness.
  • Investigate, analyze, and initiate corrective action of adverse quality trends using information from customers, suppliers, and Hampel manufacturing, engineering, and sales teams.
  • Lead or assist quality improvement activities through participation on cross-functional teams assembled as necessary.
  • Provide interface between the Quality team and all other teams relative to Hampel's QMS.
  • Manage Hampel's QMS documentation, files, and related compliance matters, including all ISO requirements.
  • Assign, schedule, and coordinate internal and external quality audits, following up on corrective actions as necessary.
  • Provide employee quality training as required and train all internal ISO auditors.
  • Assist Engineering in the development and maintenance of Work Instructions to ensure appropriate quality guidelines, processes, and procedures.
  • Participate in DPAR reviews as required.
  • Process non-conforming material, including maintenance of applicable return goods authorization (RGA) procedures.
  • Facilitate and process customer returns and warranty claims, including maintenance of applicable Return Good Authorization (RGA) and warranty procedures.
  • Research, evaluate, and implement raw material testing and inspection methods and techniques as required.
  • Provide training and coaching to team members for quality checks, reading prints, use of checking fixtures, completing quality data sheets.
  • Promote awareness of the Hampel QMS and related procedures.
  • Participate in continuous improvement initiatives related to control testing, manufacturing, assembly processes, tracking systems, cycle-time goals, standard operating procedures, product quality, process control, supplier quality processes, ISO audits, receiving inspections, supplier audits, quality and contract proposals, and other related activities as may be assigned.
  • Communicate and work effectively with customers, suppliers, and Hampel team members to prevent, minimize, or correct deficiencies in product or process.
  • Maintain a positive, professional working relationship with Hampel customers, suppliers, and team members.
  • Maintain calibration system, including gauge calibration.
  • Perform other duties as assigned.

Requirements:

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  • 3 – 5 years of experience in a quality-related field.
  • Previous manufacturing experience, particularly in the thermoforming industry, would be an asset.
  • Computer literacy and functional use of Microsoft office products.

About Hampel:

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We are a growth-oriented company that values innovation, collaboration, and excellence. Our mission is to provide high-quality products and services while fostering a positive work environment that promotes learning, teamwork, and success.

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Why Work at Hampel?

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As a valued member of our team, you will have opportunities for professional growth, continuous learning, and career advancement. We offer a competitive salary, comprehensive benefits package, and a dynamic work environment that encourages creativity, innovation, and collaboration.

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