Customer Service Representative

2 days ago


Manassas, Virginia, United States Work With Your Handz Full time
Job Overview

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Work With Your Handz. This role involves efficiently coordinating customer requests with service technicians, ensuring timely and satisfactory resolutions.

About the Role

  • This position requires a proven track record in customer service/dispatch, with at least 2 years of experience in a residential home service setting.
  • You will be responsible for optimizing the usage of your technicians by assigning them to the appropriate calls, ensuring a quality customer experience by relaying detailed and accurate information to the technicians in the field.
  • You will need to participate in training so that you grow and develop as a professional, updating customers throughout the day on the technician's progress.
  • You will also be responsible for learning the call script to sound professional and authentic when speaking with our customers, maintaining and updating our customer database with complete and accurate information.
  • You will learn to use Service Titan software, respond to customer requests, resolve issues, and promote the brand.

Benefits and Compensation

  • This role offers a competitive wage of $18 - $20/hour DOE.
  • You will also receive health insurance, vision and dental insurance, 401k with company match, paid vacation, and ongoing training and professional development.


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