Restaurant Operations Manager

2 weeks ago


Roswell, New Mexico, United States Vibe Restaurants Full time
Job Summary

The Assistant Manager plays a crucial role in ensuring the success of our restaurants by supporting the General Manager in managing daily operations, financial controls, people development, customer service, and compliance across all shifts.

Key ResponsibilitiesWe Love What We Do
  • Directs efficient and accurate preparation of products for prompt customer delivery within established guidelines.
  • Provides production direction to crew in a clear, concise, and positive way and coaches others to lead operations.
  • Identifies and resolves bottlenecks in operations to improve our customer service promise.
  • Monitors VR/LCE operational programs, processes, and metrics to identify store issues.
We Live the HNR Promise
  • Motivates and directs crew members to exceed customer expectations with food and friendly service in clean surroundings.
  • Works with crew to act on customer feedback and resolves customer complaints using remedy process.
  • Directs crew to take pride in delivering our Customer Promise and Brand Delivery Standards.
We Win As A Team
  • Supervises and trains crew members on crew stations, LC/VR products, processes, and policies.
  • Delegates work to crew members in a way that encourages them to work together during shift.
  • Sets challenging goals for self and crew; provides timely performance feedback and ensures accountability.
We Act Like Owners
  • Assumes full responsibility for the store profit and loss management by implementing market strategies.
  • Coaches team to effectively increase sales; upselling, focus on traffic/volume/tickets.
  • Optimizes profit and loss by ensuring proper scheduling and positioning of crew.
Vibe Restaurants Compliance
  • Supervises crew members to maintain LCE store and equipment cleanliness and sanitation standards.
  • Takes initiative to immediately act on violations of safety, sanitation, or security policies.
Requirements
  • Must be 18 years of age.
  • High school diploma or equivalent.
  • Demonstration of leadership skills.
  • English language proficiency that enables speech expression clarity and proficient reading and verbal comprehension.
  • Proficient math skills.
  • Completed or willing to complete LCE/Vibe management certifications.
Critical Relationships
  • Reports to General Manager.
  • May be coached by CO Manager.
  • Supervises management and crew team members.
Potential Career Path
  • Assists with new store openings, helps with smooth store acquisitions.
  • Certified Training Store.
  • Greater responsibility at a higher volume or request to act upon fixing a troubled store.
  • General Manager.


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