Customer Service Representative

3 weeks ago


Big Lake, Minnesota, United States Motor Works Auto Full time

Motor Works Auto Service is a full-service automobile company that fixes all makes and models. We are seeking a Customer Service Representative - Auto Services to join our team in Minnesota. This position offers a salary of $70,000 per year, plus great benefits and opportunities for advancement.

About the Job

The Customer Service Representative - Auto Services will be responsible for meeting with customers to determine their needs for vehicle repair or services, monitoring the progress of each car throughout the day, and overseeing technicians working on vehicles by tracking time management, efficiency, parts ordering, and job completion times.

The ideal candidate will have 1+ year of experience in automotive service advising and possess strong service advisor, customer satisfaction, and quality control skills.

Key Responsibilities
  • Meet with customers to determine their needs for vehicle repair or services
  • Monitor the progress of each car throughout the day and update customers frequently
  • Oversight of technicians working on vehicles by tracking time management, efficiency, parts ordering, and job completion times
  • BUILDING CUSTOMER RELATIONS AND PROVIDE EXCELLENT CUSTOMER SERVICE


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