Luxury E-Commerce Experience Strategist
3 days ago
The Operations Manager will play a key role in driving the holistic site strategy and operational performance for UJUU's division. This includes enhancing the customer journey on our site, managing the product roadmap and tooling needs, reporting and KPIs, A/B testing, taxonomy, search, SEO, and more.
The ideal candidate will have a proven track record of analyzing complex and ambiguous strategic problems and developing and implementing site strategies to improve the end-to-end customer journey, driving innovation and growth for the Division. They will also have a comprehensive understanding of vendor policies and be able to coordinate with cross-functional teams to identify quarterly merchandising and content priorities.
Responsibilities Include:
- Creating an exemplary site experience for the division.
- Structuring complex and ambiguous strategic problems.
- Monitoring site health and performance through analytics and key metrics.
- Operating with excellence.
- Becoming an invaluable strategic partner to internal stakeholders.
Requirements:
- Strong leadership skills and excellent communication abilities.
- A proven track record of success in e-commerce operations.
- Experience partnering with multi-category designers and vendors.
- Comprehensive understanding of vendor policies.
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