Case Manager Specialist
2 days ago
At The Wilhite Law Firm, we are seeking a highly skilled Case Manager Specialist to join our team of dedicated professionals. This role is ideal for an experienced case manager who excels in client service and thrives in a fast-paced environment.
About the Role:
- Conduct monthly case reviews to ensure effective and efficient case progression.
- Perform client interviews and gather essential information to support case development.
- Maintain proactive and professional communication with clients, medical providers, and insurance adjusters.
- Request, review, and analyze medical records and bills to verify the full extent of client injuries and damages.
- Draft and send demand letters to insurance adjusters, ensuring all client losses are clearly documented for maximum recovery.
- Negotiate settlements directly with insurance adjusters, prioritizing favorable outcomes for clients.
- Build and sustain excellent rapport with clients through consistent communication and personalized client care.
- Maintain accurate and up-to-date case files and comprehensive documentation throughout each case's lifecycle.
- Deliver exceptional customer service, ensuring clients feel supported and informed.
Key Requirements:
- Bachelor's degree in a related field or equivalent work experience.
- 3-5 years of experience in pre-litigation case management at a personal injury law firm, specifically handling auto accident cases.
- Extensive knowledge of personal injury law and the insurance claims process.
- Proficiency in Microsoft Office and case management software.
- Strong interpersonal and communication skills, essential for client interactions and case negotiations.
We Offer:
- $28.85-$33.65 per hour.
- 401(k) with matching.
- Dental insurance.
- Health insurance.
- Paid time off and paid holidays.
- Vision insurance.
- Dog-friendly campus.
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