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Customer Service Representative
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Customer Experience Specialist
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at MarBorg Industries. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities- Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
- Dispatch and Routing: Dispatch drivers to respond to service orders and service issues, utilizing GPS systems to locate drivers in the field.
- Order Processing: Process new customer quotes, orders, and modifications to existing services, ensuring accuracy and attention to detail.
- Customer Communication: Communicate with customers to gather information, provide updates, and resolve issues, utilizing strong verbal and written communication skills.
- Database Management: Utilize database systems to gather and input notes in customer accounts, ensuring accurate and up-to-date information.
- Problem-Solving: Identify and resolve customer complaints, referring complex issues to designated departments for investigation.
- Team Collaboration: Work with other departments to ensure customer satisfaction and service, fostering a collaborative and supportive team environment.
- Experience: Minimum of 2 years of experience in a high-volume call center or customer service role.
- Skills: Proficient in building trusting relationships with customers, exceptional listening abilities, and strong communication skills.
- Education: High School diploma or general education degree (GED); and two years of related customer service experience required.
- Doing Good: Maintains and promotes integrity and values in conduct of all activities.
- Making Good: Takes responsibility and ownership for a problem, project, or issue.
- Treating Our People Well: Proactively seeks and finds ways to provide extraordinary service, fostering respect for all individuals and points of view.
- Observant: Ability to identify safety or operational deficiencies and to quickly implement a correction.
- Safety Matters: Actively participates in creating a safe and healthy workplace for our employees and our customers.
- Environmentally Focused: Takes initiative to preserve and improve our local environment for future generations.
