Regional Operations Manager

1 week ago

Staunton, Virginia, United States Fisher Auto Parts Full time
Regional Manager Job Description

Fisher Auto Parts, Inc is seeking a highly skilled Regional Manager to oversee the operations of our stores and warehouses. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring the overall success of our business.

Key Responsibilities:
  • Store Operations: Direct the day-to-day operations of assigned stores and warehouses, ensuring that all regional objectives are met and aligned with the company's core values.
  • Financial Management: Monitor sales and expense priorities to achieve and/or exceed budgeted financial goals, including accounts receivable objectives.
  • Customer Service: Ensure that an atmosphere of safety and respect for associates and customers exists in assigned stores at all times.
Requirements:
  • Leadership: Commitment to consistent growth in assigned stores with a focus on exceeding all sales, margins, payroll, and profit goals, with particular emphasis on accounts receivable and credit/collection objectives.
  • Inventory Management: Monitor and offer direction in association with authorized inventory to ensure maximum profitability and product availability.
  • Pricing Strategies: Provide input to Store Manager into effective pricing strategies within competitive markets.
  • Safety and Security: Oversee compliance for safety and security throughout assigned stores and warehouses.
  • Customer Service: Set the example for the highest standards of customer service, including customer and associate complaints/concerns.
  • Appearance and Merchandising: Direct appearance and merchandising for assigned stores.
  • Communication: Ability to communicate effectively with peers, direct reports, and corporate management, both verbally and in writing.
  • Interpersonal Skills: Strong interpersonal and communication skills and the ability to work effectively within a diverse population and workforce.
  • Associate Development: Direct the selection, hiring, training, development, and retention processes for quality associates, as needed.
  • Operational Oversight: Provide operational oversight to both store and outside sales associates, as well as assigned warehouse facilities.
  • Performance Management: Coordinate and set the example for assigned associate's performance.
  • Mentorship: Mentor associates to ensure successful outcomes/results.
  • Resource Management: Ability to ensure effective and efficient use of all available resources in a cost-effective manner.
  • Relationship Building: Ability to build strong relationships with stores, associates, customers, office and warehouse support staff, peers, and supervisors.
  • Labor Management: Ability to monitor labor hours and payroll costs in assigned stores.
  • Business Acumen: Ability to think in terms of overall store leadership and business objectives.
  • Coaching and Development: Ability to effectively coach and teach store associates and warehouse employees, where applicable, to reach their full potential.
  • Store Operations Knowledge: Ability to understand all facets of the store operations model, including inventory management, counter sales, stocking levels, warehousing, parts distribution, and delivery systems.
  • Organizational and Motivational Skills: Strong organizational and motivational skills.
  • Technology Utilization: Utilization of all available tools regarding marketing, training, and customer technology programs as a means of increasing sales and market share.
  • Computer Skills: Familiarity in the use of computerized systems and applications, including electronic parts catalog, inventory control, time calculation, cash, invoicing, and credit systems.
  • Time Management: Ability to monitor all activity within assigned stores, assigned warehouse facilities, and outside sales/delivery programs, thus ensuring safe, effective, and productive results while driving key business objectives, including the reduction or elimination of at-fault accidents.
  • Automotive Knowledge: Working knowledge of automotive systems.

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