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Retail Sales Associate

2 months ago

El Cajon, California, United States H&M Group Full time
About the Role

Job Summary: As a Retail Sales Associate at H&M Group, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our customers. You will be the face of our brand, providing product knowledge and fashion expertise to help customers find their perfect style.

Key Responsibilities:
  • Customer Service: Actively greet and engage with customers to provide a personalized shopping experience, offering assistance and product recommendations to meet their needs.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products, including fashion trends, styles, and features, to provide expert advice to customers.
  • Store Operations: Maintain a clean and organized sales floor, including folding, hanging, displaying, and merchandising garments according to H&M standards.
  • Register Operations: Process transactions, handle customer returns, and maintain accurate records of sales and inventory.
  • Team Collaboration: Work closely with colleagues to achieve sales goals, share knowledge and skills, and maintain a positive working environment.
Requirements:
  • Customer Service Skills: Passionate about delivering exceptional customer service and creating a positive shopping experience.
  • Product Knowledge: Ability to learn and maintain in-depth knowledge of our products and fashion trends.
  • Communication Skills: Excellent communication and interpersonal skills to effectively engage with customers and colleagues.
  • Teamwork: Ability to work collaboratively as part of a team to achieve sales goals and maintain a positive working environment.
  • Physical Demands: Ability to stand for long periods, lift up to 20 pounds, and perform repetitive motions.
What We Offer:
  • Competitive Compensation: Starting hourly rate of $17.00.
  • Benefits: Comprehensive benefits package, including health insurance, paid time off, and employee discounts.
  • Opportunities for Growth: Opportunities for career advancement and professional development within the company.