Server

4 days ago

Columbus, Ohio, United States Cooper's Hawk Winery & Restaurant Full time
Job Summary

We are seeking a highly skilled and enthusiastic Server to join our team at Cooper's Hawk Winery & Restaurants. As a Server, you will be responsible for providing exceptional customer service, ensuring a positive and memorable dining experience for our guests.

Key Responsibilities
  • Guest Service: Greet all guests with hospitality, engage and answer questions about food, wine, and facilities in a friendly, helpful manner.
  • Menu Knowledge: Maintain full knowledge of Cooper's Hawk food, drink, wine menus and steps of service.
  • Wine Club Education: Actively educate Guests on the Cooper's Hawk Wine Club and its offerings and rewards, and invite them to participate in the Club with the goal of expanding our membership base.
  • Team Collaboration: Actively communicate with Bartenders, Hosts, and Food Runners to ensure we are delivering a memorable Guest experience.
  • Food and Beverage Service: Pick up and deliver food orders to the table in a timely manner, serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines.
  • Work Area Maintenance: Maintain a safe, sanitary, organized, and stocked work area.
  • Cash Handling: Handle cash and utilize the MICROS system according to company standards.
  • Departmental Checklists: Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing.
Requirements
  • Representing Cooper's Hawk Values: Must represent Cooper's Hawk Values.
  • Age Requirement: Must be at least 21 years of age.
  • Server Experience: A minimum of 6 months of server experience required.
  • Upscale Casual Restaurant Experience: Experience in a full-service, upscale casual restaurant or an equivalent service environment preferred.
  • Wine Club Knowledge: Must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join.
  • Guest Service Focus: A hospitality-focused individual with a passion & knowledge for guest service, food, and wine.
  • Team Player: An individual who thrives in a team-based environment.
  • Technical Skills: Experience using Micros or similar POS systems.
  • Communication Skills: Must be able to read, write, and understand English.
  • Multi-Tasking: Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment.
  • Flexibility: Ability to work flexible shifts and schedules, inclusive of weekends and some holidays.
  • Physical Demands: Ability to stand and walk up to 10 hours per shift, ability to lift and carry up to 40 pounds.

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