Front Desk Sales Representative
2 days ago
As a Front Desk Sales Associate at Gold's Gym, you will be the first point of contact for members, guests, and staff, providing exceptional customer service and ensuring a positive experience for all.
Key Responsibilities- Member Services: Greet and direct members, guests, and staff, providing assistance with inquiries and requests.
- Front Desk Operations: Manage the front door location, provide security and control, and perform various administrative duties as directed.
- Customer Service: Respond to member requests, inquiries, and concerns in a prompt and professional manner.
- Phone and Email Management: Answer phone calls, take messages, and respond to emails in a timely and courteous manner.
- Registration and Check-in: Register members and guests, check them in, and monitor check-ins to identify delinquent accounts.
- Guest Services: Direct guests and appointments to the appropriate fitness consultant in a prompt and professional manner.
- Inventory Management: Distribute keys, towels, and other materials as needed, and process retail and concession sales.
- Team Collaboration: Attend staff meetings, participate in gym walk-thrus, and follow proper opening and closing procedures.
- Education: High school diploma or equivalent required.
- Customer Service Skills: Excellent customer service skills, ability to communicate effectively with staff and members.
- Technical Skills: Functional computer skills, ability to multi-task, and understanding of basic accounting principles and cash processing procedures.
- Physical Demands: Ability to lift 25lbs repeatedly and stand for extended periods of time.
- Competitive Pay: $9.00 - $11.00 per hour.
- Benefits: 401K benefits, employee discount, and opportunities for commissions and bonuses.
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