Automotive Service Consultant

3 weeks ago


Farmington, Michigan, United States Ziems Ford Corners Full time

Job Overview

Ziems Ford Corners is a reputable automotive service provider seeking an exceptional Automotive Service Advisor to join our team.

About the Role

The successful candidate will be responsible for interacting with customers, understanding their vehicle issues, and communicating effectively with our team of technicians. As the primary point of contact, you will provide exceptional customer service, ensuring satisfaction and building long-term relationships.

Salary and Benefits

We offer a competitive salary of $65,000 - $80,000 per year, depending on experience, as well as opportunities for professional growth and development. Additionally, you will receive comprehensive benefits and a positive work environment.

Responsibilities

  • Meet Customer Needs: Meet with customers to determine their vehicle repair and service requirements.
  • Build Customer Relationships: Foster strong relationships with customers through effective communication and excellent customer service.
  • Monitor Vehicle Progress: Oversee the progress of each vehicle, updating customers regularly on the status of repairs.
  • Optimize Technician Performance: Supervise technicians, ensuring efficient use of time and resources, and promoting quality control measures.
  • Qualifications
    • Experience: Preferably 1-2 years of experience in automotive service advisor roles.
    • Education: High school diploma or equivalent required.
    • Certifications: Valid driver's license and clean driving record essential.
    • Skills:
      • Strong communication and interpersonal skills.
      • Ability to multitask and prioritize tasks efficiently.
      • Proficient computer skills and ability to learn new software.


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