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Ground Operations Business Intelligence Lead

2 months ago

Dallas, Texas, United States WFS Full time
Job Summary

WFS is seeking a Senior Manager, Ground Operations Support Business Intelligence to join the Ground Operations Support Team, North America. The primary focus will be on improving business processes by leveraging technology, business intelligence to support Ground Operations goals and KPI achievement. The Senior Manager position will also oversee the implementation, maintenance, and training for operational applications and will function as a subject matter expert for those applications. The position will be responsible for providing business intelligence solutions that democratize data across the business, working with team members from operations, data and analytics, and technology, as well as creation/maintenance of reports and dashboards critical to conducting daily operations.

Key Responsibilities
  • Design, deploy, and maintain business intelligence solutions, including data models and visualizations.
  • Perform ad hoc analysis and data extractions to resolve reporting issues.
  • Collaborate with business partners, IT, and data governance to develop and standardize enterprise metrics.
  • Work with analysts, engineers, and stakeholders to create new reporting assets.
  • Lead data projects from requirements gathering to production.
  • Develop Python or SQL scripts for analysis and automation.
  • Lead a team of Support Managers, providing mentorship and technical support.
  • Design and implement process improvement solutions using Microsoft tools.
  • Develop training schedules based on station needs.
  • Test new solutions and coordinate UAT with US and Europe teams.
  • Develop and communicate Maintenance/Support Plans for tools.
  • Travel to stations for troubleshooting, requirements gathering, and provide on-site support.
  • Ensure compliance and assist in new user training.
Requirements
  • Bachelor's degree or equivalent.
  • 2-3 years of hands-on experience with Power BI and Power BI Service.
  • Intermediate proficiency in SQL, with the ability to write complex queries.
  • Intermediate proficiency in DAX for data modeling and calculations.
  • Continuously improve performance and reliability of reports.
  • Recommend additional options for reporting and analytics.
  • Knowledge of data engineering practices, including data modeling, ETL processes, and data warehousing concepts.
Preferred Skills
  • Experience with Snowflake, Azure.
  • Power BI Certifications.
  • Experience in an Agile environment.
  • Experience with Python for data analysis and automation tasks.
  • CI/CD, Git experience or equivalent.
  • Excellent English verbal and written communication skills, ability to communicate and interact effectively at both technical and business level.
Physical Requirements/Working Conditions
  • Must be flexible for 10% travel which may exceed 5 days at a time.
  • Ability to lift up to 70 pounds.
  • Remain in a stationary position 50% of the time.
  • Occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
  • Walk short distances.
  • Reach above and/or below shoulder.
  • Handle/grasp documents or office equipment.
  • Sit and/or stand for short or extended periods of time.
  • Lift/carry/move objects, files and documents up to 10 pounds.
  • Work in an office environment using standard office equipment.
  • Talk, listen, and speak clearly on telephone.
  • Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
Perks and Benefits
  • Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app.
  • On the spot awards offered through the Awardco Platform including gift cards and more.
  • Multiple options for both full and part-time employees.
  • Travel Discounts, Pet insurance, Discount Shopping & More.
  • Wellness Programs offered to all employees.
  • 401k program offered with company match.
  • Opportunity for Internal Mobility and transfers available.