Customer Service Representative

7 days ago


Wilkesboro, North Carolina, United States Carolina West Wireless, Inc. Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Carolina West Wireless, Inc. in Wilkesboro, NC.

The estimated salary for this position is $40,000 - $60,000 per year, depending on experience.

As a Customer Service Representative, you will be responsible for delivering world-class customer service to existing and new customers by building and maintaining relationships in a call center environment.

Your responsibilities will include:

  • Attracting potential customers by correctly and courteously answering product and service inquiries.
  • Opening and updating customer accounts by entering information into the billing system.
  • Resolving product or service problems and inquiries by clarifying the customer's issue and selecting the best solution.

You will also be responsible for ensuring delivery of quality in all facets of the job, including incoming calls, paperwork, and notes in the computer.

A high school diploma or GED equivalent is required, with 2-4 years of degree preferred. Previous customer service and/or call center experience is also preferred.

We offer a competitive benefits package, including medical, vision, dental, paid time off, training opportunities, tuition reimbursement, pension plan, 401(k), and more.



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