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Insurance Claims Operations Leader

2 months ago

Bloomington, Illinois, United States OST INC Full time
Job Overview

Optimal Solutions & Technologies (OST, Inc.) is dedicated to delivering exceptional services. We excel in Management Consulting, Information Technology, and Research Development and Engineering. Our team's unique strength lies in our extensive business acumen across both public and private sectors, serving industries such as aerospace, transportation, nonprofit, defense, education, energy, finance, healthcare, and technology.

Role of the Claims Manager

The Claims Manager will oversee a team of experts to facilitate operational functions for the National Flood Insurance Program (NFIP). Key responsibilities include:

  • Engaging in daily operations with the NFIP Claims branch
  • Collaborating with insurers and vendors on behalf of FEMA
  • Providing expertise during NFIP meetings and outreach efforts
  • Identifying and documenting risks and issues promptly
  • Managing assigned risks, issues, and mitigation strategies
  • Delivering status updates and addressing blockers in Daily Stand Up meetings
  • Promoting process and system enhancements to improve stakeholder engagement
  • Ensuring timely submission of contract deliverables
  • Overseeing project timelines to meet contract obligations and disaster response tasks
Leadership Responsibilities

As the Claims Manager, you will also be responsible for:

  • Developing and executing plans for Claims Administration and Flood Disaster Response processes
  • Coaching and motivating the Claims Admin and FDR Team members
  • Documenting performance and conducting evaluations
  • Preparing operational reports and ensuring quality control over deliverables
Qualifications

To qualify for this position, candidates must meet the following criteria:

  • A minimum of 3 years in operations or business service management
  • At least 3 years of experience in people management
  • A Bachelor's Degree
  • A demonstrated background with the National Flood Insurance Program (NFIP) with over 5 years of experience
  • Commitment to obtaining ANFI certification within the first 6 months if not already certified
  • Exceptional skills in customer relationship management
  • Strong verbal and written communication abilities
  • Proficiency in MS Office, particularly Excel, Word, and PowerPoint
  • Highly organized, energetic, and a collaborative team player
  • U.S. Citizenship
  • Ability to obtain Public Trust clearance
  • Completion of the NFIP course series through EMI within the first 30 days
  • Capability to complete EOD high
Preferred Qualifications

While not mandatory, the following qualifications are advantageous:

  • Project Management certification (e.g., PMP)
  • Strong background in Property & Casualty insurance, with a willingness to learn NFIP processes
  • Experience with leading P&C insurance software systems
  • Familiarity with Agile project management methodologies
  • Hands-on experience in business process improvement and lean methodologies
  • Experience in process audit preparation and closeout
  • Proficiency with SharePoint and MS Project

This position offers a competitive salary and comprehensive benefits, along with potential bonuses based on performance. OST is an equal-opportunity employer, considering applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.