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Auto Damage Claim Trainee

1 month ago

Buffalo, New York, United States 020 Travelers Indemnity Co Full time

Company Overview

At 020 Travelers Indemnity Co, we prioritize taking care of our customers, communities, and each other. This commitment has enabled us to maintain our reputation as a top property casualty insurer in the industry for over 160 years.

We foster an innovative culture that thrives on collaboration. Our employees can expect to love what they do and where they work.

Salary

The estimated annual salary for this Auto Physical Damage Claim Representative Trainee position is between $40,600.00 and $66,900.00, depending on factors such as location, scope, complexity, and individual qualifications.

Job Description

This role is part of a formal training program designed to advance individuals to Auto claim representative positions. The position focuses on developing skills for investigating, evaluating, negotiating, and resolving claims related to losses of lesser value and complexity.

Key Responsibilities

  • Completes required training program, which includes online, virtual, classroom, and on-the-job training. The training may require travel.
  • Participates in ongoing training sessions for the inside auto business.
  • Works closely with Unit Manager or mentor to promptly resolve assigned claims.
  • Customer Contacts/Experience:
  • Delivers consistent service quality throughout the claim life cycle, including prompt contact, explaining the process, setting expectations, ongoing communication, follows-through, and meeting commitments to achieve optimal outcomes on every file.
  • Coverage Analysis:
  • Reviews and analyzes coverage and applies policy conditions, provisions, exclusions, and endorsements for Auto Damage only claims in assigned jurisdictions. Addresses proper application of any deductibles and verifies benefits available and coverage limits that will apply.
  • Investigation/Evaluation:
  • Investigates each claim to obtain relevant facts necessary to determine coverage, causation, extent of liability/establishment of negligence, damages, contribution potential, and exposure with respect to various coverages provided through prompt contact with appropriate parties (e.g., policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, etc.). Takes recorded statements as necessary.
  • Recognizes and requests appropriate inspection types based on loss details and coordinates appraisal processes. Maintains oversight of repair processes and ensures appropriate expense handling.
  • Refers claims beyond authority as appropriate based on exposure and established guidelines. Recognizes and forwards files to subject matter experts (i.e., Subrogation, SIU, Property, Adverse Subrogation, etc.).
  • Reserving:
  • Establishes timely and maintains appropriate claim and expense reserves. Manages file inventory and expense reserves by utilizing an effective diary system, documenting claim file activities to resolve claims in a timely manner.
  • Negotiation/Resolution:
  • Determines settlement amounts based upon appraisal estimates, negotiates, and conveys claim settlements within authority limits to insureds and claimants. As necessary, writes denial letters, Reservation of Rights, and other correspondence to insureds and claimants.
  • May provide support to other parts of the Auto Line of Business (e.g., Total Loss, Salvage, etc.) when needed.
  • Insurance License:
  • In order to perform the essential functions of this job, acquisition and maintenance of Insurance Licenses may be required to comply with state and company requirements. Generally, licenses must be obtained within three months of starting the job and obtaining ongoing continuing education credits as mandated.
  • Perform other duties as assigned.

Requirements

  • Bachelor's Degree preferred or a minimum of two years of work OR customer service-related experience preferred.
  • Demonstrated ownership attitude and customer-centric response to all assigned tasks – basic.
  • Ability to work in a high-volume, fast-paced environment managing multiple priorities – basic.
  • Attention to detail ensuring accuracy – basic.
  • Keyboard skills and Windows proficiency, including Excel and Word – Intermediate.
  • Verbal and written communication skills – Intermediate.
  • Analytical Thinking – Basic.
  • Judgment/Decision Making – Basic.

Benefits

  • Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches employee 401(k) contributions dollar-for-dollar up to their first 5% of eligible pay, subject to an annual maximum. Employees also have access to a Paying it Forward Savings Program and a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Employees start with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: Travelers offers tools, discounts, and resources empowering employees to achieve wellness goals and caregiving needs. A mental health program provides access to professional counseling services, health coaching, and other resources supporting daily life needs.
  • Volunteer Encouragement: Travelers encourages employees to get involved in community projects, offering Matching Gift and Volunteer Rewards programs.