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Care Specialist
2 months ago
Upward Health is a leading provider of in-home, multidisciplinary medical care, offering 24/7 whole-person care to patients in need. Our team of dedicated professionals is committed to delivering exceptional care and support to our patients, and we are seeking a skilled Care Specialist to join our team.
Job SummaryThe Care Specialist will work in patient's homes and community 90% of the time and virtually the other 10% to deliver chronic care management to high complexity patients. This role requires strong critical thinking skills, self-motivation, and the ability to work independently in an unstructured environment. The ideal candidate will have a strong understanding of community resources, be able to communicate effectively with patients and healthcare providers, and have experience working with chronically ill or elderly patients.
Key Responsibilities- Conduct direct outreach to patients via phone, in-person, mailings, and other strategies to enroll them in Upward Health's program and collect key data about patients during the enrollment process.
- Meet patients in their home or in the community to conduct a needs assessment, including helping patients to set health goals.
- Facilitate in-home provider appointments and coordinate care between patients and care team as needed.
- Support patients in meeting their healthcare goals as it relates to Quality measures.
- Work within an interdisciplinary team to support the team's effort in meeting market and/or organizational goals.
- At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or similar role.
- High school graduate or GED required.
- A valid driver's license and auto liability insurance.
- Reliable transportation and the ability to travel within your assigned territory or other as needed to support the patient needs plan and training requirements.
- Experience in Chronic Care Management model OR experience with chronically ill/elderly patients.
- Long-time resident of the community with good knowledge of the resources of this community.
- Ability to complete Upward Health's initial training program and ongoing educational requirements as assigned, both virtually and in-person.
Upward Health is proud to offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about delivering exceptional care and support to patients, we encourage you to apply for this exciting opportunity.
