Customer Engagement Technician

3 days ago


Colorado Springs, Colorado, United States Firestone Full time

Job Description: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Technician. In this role, you will be responsible for building relationships with our customers, understanding their needs, and providing tailored solutions to meet those needs.

Estimated Salary: $50,000 - $70,000 per year, depending on experience.

About the Role: As a key member of our team, you will be responsible for performing tire services, including tire repair, new tire installs, tire mounting, rotations, and balancing. Your attention to detail, ability to work efficiently, and commitment to delivering high-quality results will make you an invaluable asset to our organization.

Responsibilities:

  • Perform tire services, including tire repair, new tire installs, tire mounting, rotations, and balancing
  • Build relationships with customers, understanding their needs and providing tailored solutions
  • Effectively communicate sales and promotions to customers
  • Resolve customer complaints in a timely and suitable manner
  • Follow up with customers to ensure satisfaction with products/services

Requirements:

  • High school diploma or equivalent required; post-secondary education preferred
  • 1-2 years of experience in a customer-facing role; tire industry experience a plus
  • Excellent communication and interpersonal skills
  • Ability to work efficiently and accurately
  • Physical stamina to perform repetitive tasks and lift heavy objects (up to 50 pounds)

Benefits: As a valued member of our team, you can expect a competitive salary, comprehensive benefits package, and opportunities for growth and development.



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