Clinical Specialist

4 weeks ago


Troy, Michigan, United States Visionworks Full time
Job Summary:

The Clinical Specialist at Visionworks is a vital role that ensures a seamless patient experience. As a key member of our team, you will be responsible for preparing patients for onsite and remote examinations, completing pre-exam diagnostic tests, and explaining each step of the process. Your excellent communication skills and attention to detail will make a significant difference in our patients' journeys.

Key Responsibilities:

Complete patient registration and gather pertinent patient information, including medical history and ocular health data, into our electronic medical record (EMR) system.
Assist onsite doctors with patient care and eye examinations, clearly explaining the preliminary testing process to patients and accurately documenting results in EMR.
For remote appointments, you will assist patients through the remote eye exam process, including pre-testing, specialty testing, and documenting results in EMR.
Initiate remote technician and doctor video conferencing and assist with additional testing required for a remote exam.
Transition patients to retail associates, conveying the doctor's recommendations and ensuring a smooth experience.

Requirements:

One year of related experience in optical or healthcare.
Strong understanding of Medical Office/Business Professionalism and ability to work in a fast-paced environment.
Excellent customer service skills and ability to communicate clearly and effectively with patients and team members.
Ability to work flexible schedules, including travel to other locations.

Physical Demands:

The Clinical Specialist will work in a store location, using computers, electronics, and pre-testing instruments effectively. The role requires standing, walking, and reaching, with occasional lifting and/or moving up to 20 pounds. The noise level in this location is moderate.

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