Client Support Representative

2 weeks ago


Duncansville, Pennsylvania, United States New Pig Full time


Position at New Pig Corporation

CUSTOMER SERVICE SPECIALIST

At New Pig, we value the dedication and enthusiasm of our team members. We are on the lookout for individuals who possess outstanding verbal and written communication skills and have a passion for helping others.

The Customer Service Specialists play a crucial role in delivering exceptional service by providing customers with information regarding products, pricing, and delivery options. They will also identify and recommend products and services that meet the expressed and unexpressed needs of our clients.

These positions are available in Duncansville and include shift differential pay.

Two flexible work schedules are available:

5 days a week from 11:30am to 8:00pm
-OR-
4 days a week from 9:30am to 8:00pm

Key Responsibilities:
  • Respond to incoming customer inquiries via phone, email, and chat
  • Process customer orders using computer systems
  • Enhance sales by making relevant offers at the order level
  • Provide essential product information to customers
  • Quote pricing and delivery details
  • Investigate and resolve order discrepancies
  • Exceed customer expectations with every interaction
  • Comply with New Pig's Safety, Environmental, and Quality standards
Required Skills & Qualifications:
  • High School diploma or equivalent
  • Prior experience in customer service and sales is highly desirable
  • Strong communication skills with an outgoing and persuasive demeanor
  • Exceptional customer service skills
  • Proficient in keyboarding and familiar with various computer software
  • Consistent delivery of high-quality work
  • Ability to produce detailed work following established standards and procedures
  • Capability to thrive in a fast-paced and repetitive work environment
Weekly pay periods.

Affordable BCBS insurance options. Paid time off for vacation, illness, and personal matters. Eligibility begins on the first day of the month following the hire date.

401(k) retirement savings plan with profit sharing and bonus opportunities.

A vibrant company culture, strong leadership, opportunities for advancement, a focus on continuous improvement, discounts on New Pig products, an onsite fitness center, and various other benefits.

New Pig is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, age, qualified veteran status, or disability.

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