Technical Solutions Specialist
1 month ago
Overview
Chromalox, a leading provider of advanced thermal technologies, seeks an experienced Associate Technical Sales Engineer to join its team. This role offers the opportunity to work with cutting-edge solutions and drive sales growth in global markets.
About Us
We are part of Spirax Group, a company known for its innovative spirit and commitment to delivering exceptional results. Our headquarters is located in Pittsburgh, Pennsylvania, where we have been pushing boundaries for over 100 years.
The Role
This position plays a critical role in bridging the gap between our customers and the organization. As an Associate Technical Sales Engineer, you will be responsible for developing engineered solutions that meet customer needs while ensuring satisfaction throughout the entire process.
Responsibilities:
- Customer Solutions: Provide premium solutions that are efficient and profitable for both customers and the business, identifying competitive options and reviewing price guidelines through proper channels.
- Product Knowledge: Maintain proficiency in business systems, product lines, and underlying engineering principles to effectively communicate with customers.
- Sales Growth: Drive sales growth by following up with customers on quotes and addressing their concerns in a timely manner.
- Order Management: Complete accurate order entry, adhering to policy, price guidelines, and published lead times.
- Customer Service: Provide world-class service by promptly responding to customer inquiries and resolving issues efficiently.
- Collaboration: Collaborate closely with various departments to optimize customer applications and resolve concerns.
- Contract Verification: Verify contract information on the customer purchase order and ensure the organization can meet specified requirements.
Requirements
- Experience: Preference given to candidates with experience in customer service or support roles.
- Educational Background: A Bachelor's Degree in Mechanical or Electrical Engineering is preferred but not required.
- Technical Skills: Experience with Microsoft applications is a plus.
- Communication: Excellent communication skills, with the ability to explain complex concepts confidently and concisely in various formats.
Estimated Salary: $85,000 - $110,000 per annum, depending on experience and qualifications.
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