First Notice of Loss Processor

4 days ago


Pleasanton, California, United States ICW Group Full time
Job Summary

We are seeking a highly skilled and detail-oriented First Notice of Loss Processor to join our team at ICW Group. As a key member of our claims team, you will be responsible for processing new injuries reported by customers, ensuring that initial requests are handled thoughtfully and thoroughly, while following Company standards and procedures.

Key Responsibilities
  • Provide excellent customer service as the first point of contact for customers.
  • Process new initial claim documentation, including phone, email, or fax, and enter into claim systems.
  • Respond to insureds in a timely manner and direct questions to the appropriate contact in the department.
  • Input new claims into the enterprise resource planning (ERP) system and create written documentation, including physical files for manual storage.
  • Review insurance policy information to determine coverage and complete data entry for all first reports of injury.
  • Determine the severity of injuries and advise the appropriate levels of staff within standard operating procedures.
  • Communicate with insureds, agents, internal, and external stakeholders, as necessary.
Requirements
  • High school diploma or general education degree (GED) required.
  • Minimum 1 year of related experience and/or training; or, equivalent combination of education and experience.
  • Working knowledge or familiarity with customer service techniques, principles, and practices.
  • Insurance industry understanding, a plus.
Why Join ICW Group?

We offer a competitive benefits package, with generous medical, dental, and vision plans, as well as 401K retirement plans and company match. Bonus potential for all positions. Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year). 10 paid holidays throughout the calendar year. Want to continue learning? We'll support you 100%.

ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We celebrate success and offer a work environment that encourages entrepreneurialism. Our team members are hands-on contributors who are given the opportunity to make an impact.



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