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Customer Success Manager
1 week ago
We're seeking a highly skilled Customer Success Manager to join our team at American Express. As a key member of our Commercial Client segment, you'll work closely with our largest Global and Large Market clients to provide exceptional customer experiences and drive business growth.
The Outsourced Program Administrator (OPA) model is a premium servicing offering that provides dedicated customer-related support, issue resolution, and strategic consulting with all corporate card products/programs.
Your primary responsibility will be to ensure accurate completion of agreed-upon deliverables for your client, including program-related projects and tasks such as general account and cardmember maintenance, dunning, hierarchy set ups and changes, payment inquiries, merchant disputes/inquiries, and customized reporting.
You'll also analyze the client's overall program, identify areas for improvement, and recommend/executing on process improvements to drive program performance, managing delinquencies, maximizing profitability, and driving increased charge volume.
This is an excellent opportunity to leverage your analytical skills and experience to drive business results and provide best-in-class premium service to our clients.
