Shift Leader

1 month ago


Salem, Virginia, United States Dunkin' Full time
Job Title: Shift Leader

About the Role:

We are seeking a motivated and experienced Shift Leader to join our team at Dunkin'. As a Shift Leader, you will be responsible for leading a team of crew members to deliver exceptional customer service and achieve sales goals.

Key Responsibilities:

  • Lead a team of crew members to achieve sales goals and deliver exceptional customer service
  • Coach and develop crew members to improve their skills and performance
  • Manage cash handling and inventory control
  • Ensure a safe and healthy work environment
  • Resolve guest complaints and concerns

Requirements:

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • At least 18 years of age (where applicable)
  • High School diploma or equivalent, preferred

Competencies:

  • Guest Focus: Understands and exceeds guest expectations, needs, and requirements
  • Passion for Results: Sets and maintains high standards for self and others, acts as a role model
  • Problem Solving and Decision Making: Identifies and resolves issues and problems
  • Interpersonal Relationships & Influence: Develops and maintains relationships with team

About Dunkin':

Dunkin' is a leading quick-service restaurant chain that serves a variety of hot and iced beverages, as well as breakfast and snack items. We are committed to providing our customers with a high-quality experience and are seeking individuals who share our values and are passionate about delivering exceptional customer service.

What We Offer:

  • Flexible scheduling to meet your needs
  • Paid on-the-job training provided
  • Growth potential – we promote from within
  • Free meals and employee discounts
  • Medical benefits and 401k with employer match
  • Employee referral program up to $100 cash

How to Apply:

If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application and resume to our franchisee, Coastal Franchising, LLC.



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