IT Support Specialist

1 week ago


Wausau, Wisconsin, United States Aqua Finance, Inc. Full time
Job Title: IT Support Specialist

Aqua Finance, Inc. is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing level 1 support for our computing environment, delivering exceptional customer service while troubleshooting and resolving issues related to computer hardware, operating systems, applications, network, and VOIP phone.

Key Responsibilities:
  • Receive and respond to user reports of issues via phone, email, IM, or ticket; log, track, and manage to resolution within the ticket system
  • Document troubleshooting efforts in the ticketing system
  • Resolve user problems concerning hardware and software issues
  • Triage user issues to next levels of support as determined necessary
  • Install, test, troubleshoot, and maintain hardware and software products for all departments
  • Provision users in Active Directory and other systems
  • Upkeep knowledge base documentation
Requirements:
  • Associate's degree in IT-related field, or commensurate work experience required
  • 1 year of related work experience required
  • Customer service experience preferred
  • Financial industry experience preferred
  • CompTIA A+ or other industry standard certification preferred but not required
  • Must have knowledge of Microsoft Windows Operating systems (Win 10, Win 11)
  • Must have the ability to analyze hardware problems, determine, and recommend a course of action
  • Attention to detail and accuracy required
  • Excellent verbal and written communication skills required
  • Proficient in the utilization of Microsoft Office Suite
  • Ability to thrive in a fast-paced work environment
  • Must be able to work night shift hours from 9am-6pm
Physical Demands:

While performing the duties of this job, the employee is frequently required to sit, stand, walk, visualize, talk, hear, and handle or touch objects or controls. The employee may occasionally lift, push, or pull up to 20 pounds.

This position is an office-based position where you must be able to sit for extended periods of time. The employee will be working on a computer 90% of the time.



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