Senior Case Management Specialist
6 days ago
The American Arbitration Association is an equal opportunity employer and seeks a highly skilled Senior Case Administrator to provide administrative support on arbitration and mediation cases.
This role presents an exciting opportunity for a professional seeking a legal career who values professionalism, client service, and problem-solving skills.
This position's starting annual salary range is $58,000 - $68,000, based on location, with quarterly incentive opportunities. Benefits include medical, dental, orthodontia, vision coverage, student loan repayment program, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.
Responsibilities:- Manage assigned arbitration and mediation cases, communicating regularly with parties, party representatives, and arbitrators and mediators by telephone, email, video conferencing, and letter.
- Serve as a mentor, providing guidance and assistance on case administration rules and procedures to colleagues; assist in developing and conducting training.
- Understand and apply respective rules and procedures for administering arbitration and mediation cases, including fee and billing policies.
- Maintain and update case files, records, and documents in the online case management system (PRISM).
- Ensure confidentiality of case information and case records; adhere to the AAA's information security and data privacy policies, procedures, and practices.
- An associate's degree in business or related discipline; four to six years of relevant work experience (e.g., customer service, case administration, legal environment); or an equivalent combination of education and work experience.
- Intermediate proficiency with Microsoft Outlook, Word, Excel, and web-based case management systems.
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