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Call Center Specialist
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our members via telephone and chat.
Key Responsibilities- Provide timely and effective resolution to member inquiries and issues
- Handle large volumes of inbound and outbound calls in a professional and courteous manner
- Answer member inquiries by clarifying desired information and providing accurate solutions
- Resolve problems by clarifying issues, researching and exploring answers, and implementing solutions
- Evaluate member needs and offer appropriate financial products and services
- Seize opportunities to sell additional services to members by recognizing their needs and explaining features
- Basic research of accounts to resolve any discrepancies
- Assist members with technical issues related to online banking, Debit/ATM, and escalate issues to the appropriate department
- Maintain the Credit Union's database by updating member information
- Process all mail and perform other job duties as assigned
- Superior customer service and excellent listening skills
- Strong work ethic and self-starter able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Ability to multi-task and answer calls and respond to internet messages
- Requires full knowledge of credit union products and services preferred
- High level of interpersonal skills
- Good reasoning ability/problem solving skills
- Solid math skills - able to compute rate, ratio, and percentages
- Team oriented - contributes to building a positive team spirit
- Speaks clearly and has strong phone and verbal communication skills along with active listening
- Good computer skills - able to learn new programs/systems
- HS/GED and 2 yrs related experience in banking preferred but will consider call center experience in other fields of business
As a First Financial employee, you'll enjoy a challenging work environment and a great benefits package including Medical, Dental, Rx, Vision, Life Ins., Retirement Plans, Vacation, Sick and Personal. All your information will be kept confidential according to EEO guidelines.