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Senior Instructor

2 months ago

Olympia, Washington, United States Esri Full time
About the Role

We are seeking a highly skilled and experienced Senior Instructor to join our team at Esri. As a Senior Instructor, you will play a critical role in empowering our customers with our innovative GIS software.

Key Responsibilities
  • Develop and Deliver Training Programs
    • Design and deliver training programs through various formats and methods, including in-person, virtual, and hybrid offerings, to enhance users' proficiency in ArcGIS software.
    • Identify and address skill gaps through targeted training sessions and workshops.
    • Provide ongoing support and guidance to users, answering their questions and helping them overcome challenges.
  • Ensure Sustainable GIS Workflows
    • Collaborate with customers to understand their business processes and requirements.
    • Provide guidance and training on best practices for designing and implementing sustainable GIS workflows.
    • Deliver workshops and training sessions to educate customers on sustainable GIS workflows.
  • Expand the Use of ArcGIS
    • Actively promote the adoption of ArcGIS across customer groups.
    • Identify potential use cases for ArcGIS in various business processes and demonstrate its value through facilitation.
    • Develop and deliver training workshops and sessions to showcase the capabilities of ArcGIS.
  • Communicate the Impact of GIS
    • Develop compelling narratives and visualizations to effectively communicate the impact of GIS.
    • Collaborate with Content Development and Creation teams to create engaging content, such as case studies and success stories.
    • Present the value of GIS to customers.
Requirements
  • 5+ years of professional experience leveraging Esri's software capabilities with an emphasis on ArcGIS Desktop and/or ArcGIS Pro.
  • 2 years of professional experience in classroom facilitation and instructional delivery.
  • Ability to handle multiple responsibilities while prioritizing student needs.
  • Strong listening skills and the ability to incorporate feedback to continuously improve instructional delivery and course materials.
  • Proven ability to collaborate with multiple cross-functional teams.
  • Excellent verbal and written communications skills.
  • 20% travel time within the year to support an average of 10-15 onsite customer training sessions per year.
  • Bachelor's degree in Geography, Geographic Information Systems (GIS), Computer Science, Physical Sciences, Engineering, Information Science, or related field.
Recommended Qualifications
  • Master's degree in Geography, Geographic Information Systems (GIS), Computer Science, Physical Sciences, Engineering, Information Science, or related field.
  • Familiarity with web-based meeting tools.
  • Completion of an Esri technical certification and facilitation certification.
  • Demonstrated technical writing ability.
  • Up to 40% travel time, including international travel, to support an additional 10-15 customer engagements.