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Heavy Duty Service Operations Leader
2 months ago
FleetPride, Inc. is seeking a dedicated Heavy Duty Service Manager to lead our service operations in Rockford, IL.
As the Service Manager, you will be responsible for overseeing all aspects of our service center, ensuring exceptional customer experiences and driving financial performance.
- Leadership & Management: You will direct and supervise a team of service technicians, fostering a high-performing environment focused on efficiency and quality workmanship.
- Customer Focus: Delivering outstanding customer service is paramount. You will be the primary point of contact for customers, addressing their inquiries, providing expert advice, and ensuring their satisfaction with our services.
- Financial Performance: You will play a key role in managing the service center's profitability by controlling costs, optimizing inventory, and driving sales growth.
- Operational Excellence: You will implement and maintain efficient workflows, monitor work progress, and ensure adherence to industry standards and regulations.
- Team Development: You will coach and mentor your team, providing ongoing training and development opportunities to enhance their skills and expertise.
About FleetPride, Inc.:
FleetPride is a leading distributor of heavy-duty truck and trailer parts in North America. We are committed to providing our customers with the highest quality products, exceptional service, and a comprehensive range of solutions for their fleet maintenance needs.