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Provider Relations Specialist

2 months ago

Salt Lake, Utah, United States Nuvia MSO LLC Full time
Job Summary

Nuvia MSO LLC is seeking a highly skilled Provider Relations Representative to join our team. As a key member of our organization, you will play a vital role in supporting our network of healthcare providers, ensuring they have the necessary resources and information to excel in their roles.

Key Responsibilities
  • Provider Support
    • Establish and maintain strong relationships with healthcare providers, addressing their questions, concerns, and feedback in a timely and professional manner.
    • Provide ongoing communication and support to ensure providers are well-informed about Nuvia's policies and procedures.
  • Schedule Management
    • Manage the schedules of healthcare providers, ensuring timely updates and notifications of any changes.
    • Coordinate coverage and find solutions to minimize disruptions to productivity.
  • Data Analysis
    • Analyze data to identify trends, areas for improvement, and potential network gaps.
    • Develop effective solutions to address these findings and improve overall network performance.
  • Policy Implementation
    • Communicate new policies and protocols to healthcare providers, ensuring seamless implementation.
    • Assist with the planning and execution of special projects, such as symposiums, courses, and training.
  • Collaboration
    • Work closely with the Sales and Production departments to ensure alignment of goals and strategies within the network.
    • Assist with PX-related questions and provide support as needed.
Requirements
  • Strong Interpersonal Skills
    • Excellent communication, negotiation, and relationship-building skills are essential for success in this role.
  • Adaptability
    • Ability to adapt to changes in policies, regulations, and procedures.
  • Problem-Solving
    • Ability to identify issues, analyze data, and develop effective solutions.
  • Time Management
    • Ability to manage multiple relationships and tasks simultaneously in a fast-paced, deadline-driven environment.
Results
  1. Nuvia MSO LLC attracts and retains top healthcare providers.
  2. All healthcare providers feel supported and empowered to excel in their roles, with a 9/10 job satisfaction rating.
  3. Healthcare providers achieve their goals and objectives, as outlined in their 4R documents.
  4. There is no lapse in provider coverage.
  5. Nuvia MSO LLC's clinical protocols are executed at a high level, as outlined in the Provider Handbook.