Customer Service Professional
3 days ago
At Sunset Finance, we are seeking a highly skilled Customer Service Professional to join our team. This role is responsible for providing exceptional customer service and support to our clients, while also assisting with the operation of our consumer finance office.
Job Summary:The Customer Service Representative plays a crucial part in the success of our business. Key responsibilities include waiting on customers, taking applications, investigating credit, processing loan payments, and completing other duties as assigned.
Key Responsibilities:- Solicit loans on the telephone and at the counter.
- Answer the telephone, post customer payments, input new and refinance loans into the loan software system, process loan applications, and prepare refinance and delinquency mail.
- Other duties include opening mail and distributing, posting counter payments, and giving customer credit experience to inquiring creditors and credit bureau.
- Complete loan documents and close current refinance loans.
- Prepare daily deposits of cash and checks.
- Maintain and balance correct amount and denominations of money in cash drawers daily.
- Maintain loan standard report daily.
- Telephone past due customers.
To be successful in this role, you will need:
- A high school diploma or equivalence.
- Previous experience in customer service, collections, or the finance industry (a plus).
- Knowledge of computer skills.
We offer a competitive salary of $45,000 - $60,000 per year, depending on experience.
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Customer Service Professional
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