Client Support Specialist

2 weeks ago


Hyattsville, Maryland, United States The LaSalle Group Full time
Job Summary

The LaSalle Group is seeking a highly skilled Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Order Management: Process orders, resolve billing issues, and adjust customer accounts as needed.
  • Issue Resolution: Research and resolve customer complaints, maintaining detailed documentation and record keeping.
  • Escalation: Identify and escalate unresolved customer issues to management for further investigation.
  • Follow-up: Follow up with customers to confirm changes were made and ensure customer satisfaction.
Requirements:
  • Experience: One year of experience working with customers in a phone-based role.
  • Skills: Working knowledge of Microsoft Office, general computer skills, and basic typing skills.
  • Customer Service: Proven customer service experience, including active listening, customer-focused, professional telephone manner, and ability to interact positively and effectively with customers.
  • Teamwork: Ability to work well in a team environment, collaborate, and contribute to a positive culture.
  • Critical Thinking: Ability to use critical thinking skills and make decisions.
What We Offer:

The LaSalle Group offers a competitive salary and benefits package, including medical, dental, and vision coverage, family medical leave, worker's compensation, paid leave, and sick leave.



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