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Team Member

2 months ago

Dallas, Texas, United States Whataburger of Mesquite, Inc. Full time

About Whataburger of Mesquite, Inc.

We are a leading fast-food restaurant chain dedicated to serving high-quality food and providing excellent customer service. As a Team Member at Whataburger of Mesquite, Inc., you will be an integral part of our team, working together to ensure that every customer has a positive experience.

Responsibilities

  • Leadership and Communication
    • Protect and promote the Whataburger brand at all times.
    • Notify a member of the management team with sufficient lead time when unable to report to work as scheduled.
    • Check with management prior to leaving the restaurant at the scheduled time.
    • Recognize and communicate customer service problems to the manager on duty.
    • Attend all meetings and training sessions as required by management.
    • Submit requests for work schedule changes according to management guidelines.
  • People
    • Demonstrate Whataburger's Family Value Proposition, Pride, Care, and Love.
    • Continue to learn and improve job skills as directed through performance appraisals.
    • Learn and adhere to the guidelines set by Company policy.
    • Demonstrate respect for all Whataburger Family Members and treat each with dignity.
    • Stand out as a role model for others through daily interactions and leadership example and as a resource for other team members.
  • System
    • Ensure all products are prepared according to quality standards, as ordered, and delivered to the customer within Whataburger service time standards, with a no-excuses mentality.
    • Support food production through the preparation and stocking of various food items as directed by a member of management.
    • Promote excellence in customer relations to the rest of the team.
    • Perform maintenance tasks as scheduled, or assigned.
    • Actively participate in all current sales promotions/marketing events during work time.
    • Operate all designated food production or customer service stations, as directed.
    • Learn and apply the correct location for all items stored and used, such as food products, paper products, cleaning supplies, etc.
    • Achieve certification at the specific stations associated with a position.
    • Accurately state all Whataburger menu items, product ingredients, and when these items are available for sale to our customers.
    • Stock the drink, fry, and dining room stations and grill area to assure continuous service is maintained.
    • Demonstrate knowledge of proper storage procedures upon delivery of all produce items. Practice First-In/First-Out (FIFO).
    • Efficiently prepare all produce items to maintain proper par levels, using the proper food handling, rotations (FIFO) and storage procedures.
    • Maintain sufficient amounts of prepped produce for the next shift.
    • Efficiently prepare sufficient amounts of the needed products as assigned using the proper handling, rotation, and storage procedures.
    • Follow established recipes for preparing and serving Whataburger's products.
    • Maintain all utensils and food production equipment in good working order by using the correct cleaning, sharpening, and storage procedures at all times. Utilize proper cutting surfaces.
    • Follow correct procedures for lifting and carrying heavy items.
    • Mop spills or leaks quickly to prevent accidents.
    • Notify the management person on duty of any leaks or equipment failures such as refrigerators/freezers are not maintaining proper temperatures.
    • Demonstrate knowledge of proper handling and storage of all sanitizing and cleaning chemicals.
    • Clean the customer service areas by following the proper procedures as directed by the management person on duty, including outside landscaping, building entrances, dining room tables and condiment stations, restrooms, and food production and storage units.
    • Dispose of all trash properly.
    • Achieve certification in all cleaning and sanitation procedures.
    • Assume additional responsibilities as assigned.
  • Customer
    • Establish and maintain effective working relationships, emphasizing restaurant operations functions within the company and its capacity to serve as a productive team member.
    • Support customer service by stocking stations with an appropriate amount of items to assure continuous service. Understand the order of work relating to taking, preparing, and delivering customer orders.
    • Answer the phone in a courteous, articulate manner, according to Whataburger procedure.
  • Finance
    • Demonstrate fiscal responsibility with all Company assets.
    • Follow company cash handling policies.
  • Physical Requirements
    • Must be able to lift up to 50 lbs.
    • Must have the ability to stand during entire shift.
    • Ability to reach, bend, stoop, lift, shake, stir, pour, carry and push.
    • Ability to read (Orders on tickets, Menu Board, receipts, etc.)
    • Frequent contact/immersion of hands in water, cleaning and sanitation solutions, meat products, poultry products, seafood and produce items.
    • Frequent washing of hands.

Key Performance Indicators

  • Effectively serve as a team player in supporting the goals of the organization.
  • Responsible for the completion of well-defined tasks or projects set by management. Demonstrate teamwork by cooperating with others, working a shift and completing share of the workload.
  • Arrive at the restaurant with sufficient time to report for work in a clean, complete uniform as scheduled.
  • Learn, understand, and perform within the specific guidelines for sanitation and cleanliness whenever working.
  • Completion of station certifications and assessments for each position