Operations Team Leader

1 day ago


Hollywood, Florida, United States VITAS Healthcare Full time
About the Job

VITAS Healthcare is the nation's leading provider of end-of-life care, and we are seeking an experienced Operations Team Leader to join our team. As a key member of our operations team, you will be responsible for supervising Admission Coordinators and ensuring the efficient intake/admission process for new patient referrals.

The ideal candidate will have two or more years of experience in supervising an operations team in a 24/7 environment, with a strong background in call center/customer service management. A proven track record of supporting strategic plans and attaining goals in a fast-paced dynamic environment is essential.

You will be responsible for monitoring day-to-day activities, supervising staff as first-level leadership, and implementing strategies, processes, and guidelines. Additionally, you will determine work procedures, prepare work schedules, and expedite workflow while evaluating and standardizing procedures to improve efficiency.

A solid understanding of customer interactions, complaint resolution, and partnership relationships is crucial. The ability to communicate effectively at all levels, both verbally and in writing, is also required. Experience with MS Excel, Word, and PowerPoint is necessary, along with prior experience in working collaboratively with other functional leaders.

We offer a competitive salary of $65,000 - $75,000 per year, depending on experience, plus a comprehensive benefits package including health, dental, vision, life, and disability insurance, a 401(k) plan, and tuition reimbursement.

This position requires a high school diploma or equivalent, with a bachelor's degree preferred. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply.



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