Underwriting Manager

1 month ago

Plano, Texas, United States Fortis Payment Systems LLC Full time
Job Description

The Underwriting Manager is responsible for providing training, support, and guidance to the Underwriting and Boarding team. This role ensures that the team complies with the organization's goals, objectives, and standards to meet Service Level Agreements (SLAs). The Underwriting Manager interprets and implements guidelines for the team, assessing the risk posed by clients to the company. They oversee the teams' training and ensure they understand their goals and performance requirements. This person works with the Director of Underwriting and Boarding to design and implement policies and procedures that meet client needs while maintaining company profitability and acceptable loss numbers.

The major duties of the Underwriting Manager are:

  • Monitor and coach the teams responsible for underwriting all files presented for approval and onboarding
  • Shadow and coach the Underwriters, act as the primary Underwriter for high-volume high-risk merchant accounts
  • Coach the boarding team on proper setup of merchant accounts
  • Responsible for Second Concurrence for the processor on accounts with over $18M in annual volume or $500K in monthly risk
  • Accept recommendations from the Risk team in additions and changes in underwriting strategies
  • Work with Director of Underwriting and Director of Risk to make overall changes to policy
  • Evaluate current underwriting strategies and make recommendations for change both internally and with Payment Facilitator policies and procedures
  • Oversee the Payment Facilitator underwriting program
  • Manage the Underwriting queue, assigning out applications to the underwriting team
  • Develop and maintain department SOPs for underwriting and boarding teams

Requirements:

  • Minimum five (5) years of merchant and/or payment experience in the financial, ISO, Payfac, or agent environment
  • Must have expert knowledge of FiServ processor systems Access One and Merchant Manager
  • Must have the ability to read and analyze business financial statements
  • Advanced knowledge of Card Scheme rules and regulations
  • Ability to understand and make recommendations for changes to Underwriting in a dynamic fast-paced environment
  • Good interpersonal skills and interactions with a wide range of levels across the bank
  • Good communication skills, both written and verbal
  • Solid organizational and time management skills
  • Sound judgment, strong problem-solving, and analytical skills
  • High motivation and attention to detail
  • Efficiency and ability to take ownership of results
  • Resourceful person that can take initiative
  • Ability to learn quickly and to work both independently and as part of a team toward the achievement of client and team goals

Computer Skills: Must have superior Microsoft office skills with a strong working knowledge of PowerPoint, Word, and Excel

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