Sales Associate

5 days ago

Washington, United States Navy Exchange Full time
Job Summary:

As a Sales Associate at Navy Exchange, you will be the face of our company, highlighting our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities:
  • Customer Service:
    • Proactively engage and make a connection with customers.
    • Asking questions and listening to customer's needs.
    • Directing customers to merchandise, informing them about upcoming events, promotions, mobile offers, and STAR card.
    • Provide premier customer service.
    • Cooperate and build positive, inclusive, and respectful relationships, take accountability for your own actions and outcomes.
  • Organization:
    • Maintaining store appearance.
  • Sales:
    • Cross-selling products and knowing the layout of the store.
    • Make suggestions to customers on latest trends and current promotions based on customers' individual needs.
    • Upselling products.
    • Learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge and specs.
    • Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling, including counting money and returning accurate amounts to customers.
    • Completing various forms of paperwork, reports, and reconciliation.
  • Inventory:
    • Be the keeper of merchandise, complete all inventory processes, and make sure merchandise is properly checked in and accurately ticketed.
    • May participate in periodic inventories.
  • Dependability:
    • Adherence to assigned work schedule.
    • Accurate and complete follow-through on work assignments.
Qualifications:
  • Product Knowledge:
    • Basic knowledge of products and merchandise.
  • Experience:
    • Retail experience preferred but not required.
  • Communication Skills:
    • Strong interpersonal and communication skills.
    • Ability to read, write, and interpret instructional documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Ability to effectively communicate with customers, peers, and management.
    • Ability to communicate on the telephone with proper etiquette.
  • Mathematical Skills:
    • Basic math functions, such as addition, subtraction, multiplication, and division.
  • Reasoning Ability:
    • Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
    • Ability to work as part of a team and take initiative, independent of direct supervision.
Physical Demands and Work Environment:

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

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