Service Operations Coordinator
3 weeks ago
Are you passionate about delivering exceptional customer service and creating memorable experiences? Join our team at New Smyrna Chrysler Jeep Dodge Ram as a Customer Experience Specialist and take your career to the next level.
Responsibilities:
- Develop and implement customer-centric initiatives to enhance the overall service experience.
- Work closely with service advisors and technicians to resolve customer complaints and concerns.
- Collaborate with marketing teams to promote customer loyalty programs and services.
- Identify areas for improvement and provide recommendations to improve service efficiency and effectiveness.
- Stay up-to-date with industry trends and best practices in customer experience management.
Qualifications:
- Bachelor's degree in Marketing or related field.
- Minimum 2 years of experience in a customer-facing role.
- Proven track record of delivering exceptional customer service.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a team environment.
What We Offer:
- Competitive annual salary: $60,000 - $90,000 based on experience.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
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